The following information is primarily intended for IT professionals who are deploying Office for Mac to the users in their organizations. > About Outlook to capture the screenshot.ģ. Office for Mac that comes with a Microsoft 365 subscription is updated on a regular basis to provide new features, security updates, and non-security updates. What's your Outlook for Mac version? Please click Outlook In the post, please click insert image button to upload the screenshots.Ģ. To capture a screenshot in Mac, please press "Shift + Command + 4" and use your mouse to select the error message window. Please capture a screenshot of the error message you saw and upload in the post. Your wife's account totally contains 26164 emails and Outlook has downloaded 998 emails.Īnd if the issue still exists, I'd like to collect the following information to better understand your situation.ġ. On the other side, if it shows downloading 998 of 26164, it indicates your wife's account is downloading emails from the email server to the local disk. * Kindly Mark and Vote this reply if it helps please, as it will be beneficial to more Community members reading here. Marvin - * Beware of scammers posting fake support numbers here. We sincerely appreciate for your time and understanding. While if the issue still exists, since we have dedicated Outlook for Mac in-app support team, you can try to contact them via As a side note, if you have any data stored on local only, please firstīack up your mailbox data in advance to avoid data loss. It will force the synchronization between Outlook and email server. If it doesn't help, please try to remove and re-add your wife's account in Outlook for Mac. Highlight this process and click Quit in the upper left. Look for the Sync Services Agent (exchangesyncd) under Process Name.Ĥ. Applications > Utilities > Activity Monitor.ģ. Based on my experience, for synchronization issue, you can try the following steps to restart sync service for Outlook.Ģ. From your description, it could be a synchronization issue between the Outlook for Mac client and the email server.
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